Terms of Service

1. About Reva

Reva is an AI-powered receptionist platform operated by Reva Reach, LLC (“Reva,” “we,” “us,” or “our”). Reva enables local service businesses (“Clients”) to automatically follow up with missed calls and web form inquiries via SMS, AI voice, and email — and to convert those inquiries into booked appointments without manual intervention.

By creating an account, accessing our platform at revareach.com, or using any Reva service, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use Reva.

2. Eligibility

You must be at least 18 years old and legally authorized to enter into contracts in your jurisdiction to use Reva. By using the platform, you represent that you meet these requirements and that all information you provide is accurate and current.

Reva is intended for use by legitimate local service businesses. You may not use Reva for personal, household, or consumer purposes, or on behalf of any entity engaged in deceptive, fraudulent, or illegal activities.

3. Client Responsibilities

As a Client, you are responsible for:

• Ensuring your use of Reva complies with all applicable federal, state, and local laws.
• Obtaining any required consents from your customers before Reva sends them SMS messages on your behalf.
• Providing accurate business information, including your correct phone number, business name, and service description.
• Maintaining the security of your account credentials and promptly notifying us of any unauthorized access.
• Ensuring the phone numbers you register with Reva belong to your business and are authorized for A2P 10DLC messaging.
• Complying with TCPA, CAN-SPAM, and all other applicable messaging and communications laws.

You are solely responsible for all content, interactions, and outcomes that occur through your Reva account. Reva acts as a technology service provider — we do not assume liability for the accuracy of AI-generated responses or the outcome of customer interactions.

4. SMS Messaging Terms

Program Description

The Reva program sends automated SMS messages on behalf of local service businesses to individuals who have called their phone number. Messages include follow-up responses, service information, scheduling links, and appointment confirmations.

Message Frequency

Message frequency varies based on customer interactions. Customers typically receive 1–5 messages per inquiry. In no case will more than 10 messages per hour or 50 messages per 7-day period be sent to a single number per business.

Opt-Out

Reply STOP to any Reva message to permanently opt out of all future messages from that business. A final confirmation message will be sent and no further messages will follow. Opt-outs are honored immediately and irrevocably within our system.

Help

Reply HELP to any Reva message to receive contact information for the business and a link to our privacy policy. You may also contact us at support@revareach.com.

Carrier Disclaimer

Message and data rates may apply. Reva is not responsible for delayed or undelivered messages due to carrier network issues.

A2P 10DLC Compliance

All SMS campaigns on the Reva platform are registered with major carriers under the A2P 10DLC program. Clients must not use Reva to send unsolicited bulk messages, spam, phishing content, or any content prohibited by CTIA guidelines or carrier codes of conduct. Violation will result in immediate account suspension.

5. Subscription and Billing

Reva offers paid subscription plans billed monthly. By subscribing, you authorize Reva to charge your payment method on a recurring basis until you cancel.

• Subscriptions renew automatically at the end of each billing period.
• You may cancel at any time via the Billing page in your dashboard. Cancellation takes effect at the end of the current paid period — no partial refunds are issued.
• We reserve the right to change pricing with 30 days’ advance notice to Clients.
• Free trials are available as described at sign-up and are limited to the specified usage quota (currently 10 leads). Trial terms are subject to change.
• Billing is processed by Stripe. Your payment information is governed by Stripe’s privacy policy.
• Overdue accounts may result in service suspension. Reactivation requires payment of all outstanding balances.

6. Acceptable Use

You may not use Reva to:

• Send unsolicited commercial messages (spam).
• Impersonate any person, business, or entity.
• Transmit content that is unlawful, harassing, defamatory, threatening, or obscene.
• Violate the privacy rights of any individual.
• Reverse engineer, decompile, or attempt to extract source code from the Reva platform.
• Resell, sublicense, or redistribute access to Reva without our written consent.
• Use Reva for any purpose that violates the TCPA, CAN-SPAM Act, CASL, or any other applicable law.
• Generate, distribute, or facilitate the transmission of any content that violates carrier acceptable use policies.

We reserve the right to suspend or terminate any account that violates these terms without notice and without refund.

7. AI-Generated Content

Reva uses large language models (including OpenAI’s GPT-4o mini) to generate automated SMS and email responses on behalf of Clients. You acknowledge that:

• AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate.
• You are responsible for reviewing your AI configuration and testing your setup before going live.
• Reva will never guarantee specific prices, arrival times, or service outcomes through AI responses — our system prompts are configured to avoid this, but you should monitor conversations periodically.
• You may disable AI responses at any time for individual leads via the Conversations dashboard.

8. Intellectual Property

Reva and all associated software, designs, logos, and content are the intellectual property of Reva Reach, LLC and are protected by applicable copyright, trademark, and other intellectual property laws.

By using Reva, you grant us a non-exclusive, royalty-free license to use your business name, logo, and publicly available business information solely for the purpose of providing the Reva service (e.g., including your business name in SMS messages). We will never use your business information for marketing or advertising without your explicit consent.

9. Disclaimer of Warranties

REVA IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. YOUR USE OF REVA IS AT YOUR SOLE RISK.

We do not guarantee that every missed call will be detected, that every SMS will be delivered, or that AI responses will result in booked appointments. Carrier delivery, network availability, and customer behavior are outside our control.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVA REACH, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF BUSINESS, ARISING OUT OF OR RELATED TO YOUR USE OF REVA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF REVA SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO REVA IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Reva Reach, LLC and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of Reva, your violation of these Terms, your violation of any applicable law (including TCPA), or any third-party claim relating to messages sent through your Reva account.

12. Termination

Either party may terminate the relationship at any time. You may cancel your subscription via the Billing page. We may suspend or terminate your account immediately for violation of these Terms, non-payment, or any activity that we determine poses a risk to our platform, other Clients, or the public.

Upon termination, your access to the platform ceases. We will retain data for 30 days to allow export, after which it will be deleted in accordance with our Privacy Policy.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Texas, and you consent to personal jurisdiction in those courts.

14. Changes to These Terms

We may update these Terms at any time. We will notify you of material changes via email or a notice within the platform at least 14 days before they take effect. Continued use of Reva after the effective date constitutes acceptance of the revised Terms.

15. Contact

For legal inquiries or questions about these Terms, contact: